http://www.tuc-ma.com The Utility Company of Mid Atlantic provides Maryland computer support and IT support for small to medium sized businesses located in the Baltimore Washington corridor Sun, 3 May 2009 18:37:00 GMT en-us http://www.tuc-ma.com/payperminute.html http://www.tuc-ma.com/payperminute.html We enable cost-effective management of end-user support with our live helpdesk. Whether your employees are centrally-located or remote, we optimize end-user satisfaction and dramatically increases productivity. You can choose from flexible packages that best fit your business. Each package comes with defined response times and training targeted toward common incident trends. You are guaranteed to receive unprecedented levels of service and support. Desktop screen sharing the end-user and the technician both see the same workspace Hardware troubleshooting know why things are happening Help just a phone call away wherever you are: in the office, at home or on the road. 95% of issues resolved without requiring escalation - service only from certified technicians Contact us direct at 1.410.695.6569 to learn more. Tue, 14 Apr 2009 09:00:00 -0400 http://www.tuc-ma.com/securityservices.html http://www.tuc-ma.com/securityservices.html The Utility Company of Mid-Atlantic is your security services provider: Many businesses increasingly rely on their network and business-critical applications like email and corporate databases as indispensable utilities to function daily. Any interruptions are costly to the business and frustrating for customers and users. Remote network monitoring and management avoids these headaches by proactively notifying you of trends and problems even before they happen. Contact us direct at 1.410.695.6569 to learn more. Tue, 7 Apr 2009 09:00:00 -0400 http://www.tuc-ma.com/networkauditing.html http://www.tuc-ma.com/networkauditing.html We remotely monitor and manage the network infrastructure (servers, switches, routers, firewalls, printers) required to ensure your employees have essential access to the resources they increasingly need to be productiveresources like applications, data and the internet. Our Network Monitoring service includes the management of: availability and performance, proactive maintenance, network bandwidth utilization, fault detection, security, capacity planning, and printer supplies (where available). Contact us direct at 1.410.695.6569 to learn more. Tue, 31 Mar 2009 09:00:00 -0400 http://www.tuc-ma.com/monitored.html http://www.tuc-ma.com/monitored.html The Utility Company is committed to monitored and managed services. IT Managers are being continually asked to do more with less and ensure ALL devices connected to the network are proactively managed. With Connected Office Network, forward-thinking medium-sized businesses can have their mission critical network infrastructure remotely monitored and managed. Contact us direct at 1.410.695.6569 to learn more. Tue, 24 Mar 2009 09:00:00 -0400 http://www.tuc-ma.com/voIP.html http://www.tuc-ma.com/voIP.html Connected Office VoIP (Voice-over-IP) is integral to all three key areas of running a business - communications, operations and management. Sales activity, customer service, HR, Finance, Marketing...they all rely on voice communications, and for the majority of businesses, their operation is critical. For businesses with advanced needs such as multiple offices, remote users, high-levels of long distance and integration requirements with sales tools, mobile devices or e-mail, traditional telephone systems have become redundant and obsolete. Voice-over-IP (VoIP) provides businesses with the ability to receive all these advanced features at a fraction of the cost of a traditional system. And all for one low monthly price. Contact us direct at 1.410.695.6569 to learn more. Tue, 17 Mar 2009 09:00:00 -0400 http://www.tuc-ma.com/businessapplications.html http://www.tuc-ma.com/businessapplications.html Sales, Marketing, Customer Support and Accounting all in one application. No matter what size your business is, you have a need for sales and marketing campaign tracking, customer relationship management (CRM) and a fully integrated accounting system. The Utility Company has recognized this need and built an all-in-one Connected Office Business package to meet the needs of small and medium-sized businesses today. Track all your efforts, maintain all global contacts, launch web-based campaigns and professionally account all financial information through one common application. And all for one low monthly price per user. Contact us direct at 1.410.695.6569 to learn more. Tue, 10 Mar 2009 09:00:00 -0400 http://www.tuc-ma.com/marketing.html http://www.tuc-ma.com/marketing.html The Utility Company of Mid-Atlantic is your Internet Marketing Agent: Need a website? Are you marketing your business online already and need an update? If your web site is not generating enough traffic or does not communicate your business services directly, you need a top Internet Marketing Provider. We can help you develop and market a complete Internet marketing strategy that achieves results. Contact us direct at 1.410.695.6569 to learn more. Tue, 3 Mar 2009 09:00:00 -0400